{"id":26237,"date":"2024-05-14T15:00:52","date_gmt":"2024-05-14T19:00:52","guid":{"rendered":"https:\/\/www.duck9.com\/blog\/?p=26237"},"modified":"2024-05-15T10:03:45","modified_gmt":"2024-05-15T14:03:45","slug":"5-key-moments-to-drive-revenue-growth-customer-retention","status":"publish","type":"post","link":"https:\/\/www.duck9.com\/blog\/5-key-moments-to-drive-revenue-growth-customer-retention\/","title":{"rendered":"5 Key Moments to Drive Revenue Growth &amp; Customer Retention"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<div dir=\"ltr\"><a href=\"https:\/\/x.com\/saastock\/status\/1790445980573200519?s=43&#038;t=NipKy21fekvPoZS5MA8-lQ\"><\/a><\/div>\n<div dir=\"ltr\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border: 1px solid #ccd6dd; border-radius: 12px\" width=\"500\" bgcolor=\"#ffffff\">\n<tbody>\n<tr>\n<td colspan=\"3\" style=\"font-size: 0px; line-height: 0px\" height=\"12\">&nbsp;<\/td>\n<\/tr>\n<tr>\n<td width=\"18\" style=\"font-size: 0px; line-height: 0px; min-width: 18px\">&nbsp;<\/td>\n<td>\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" width=\"464\" align=\"left\">\n<tbody>\n<tr valign=\"top\">\n<td width=\"48\" valign=\"top\"><a href=\"https:\/\/x.com\/saastock?s=43\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pbs.twimg.com\/profile_images\/1675865132050661376\/faxwSMx6_normal.jpg\" style=\"border-radius: 50%; padding: 0px\" height=\"48\" width=\"48\" data-unique-identifier=\"\"><\/a><\/td>\n<td width=\"8\" style=\"font-size: 0px; line-height: 0px; min-width: 8px\"><img decoding=\"async\" src=\"https:\/\/ea.twimg.com\/email\/self_serve\/media\/spacer.png\" width=\"8\" data-unique-identifier=\"\"><\/td>\n<td valign=\"middle\" width=\"388\" style=\"min-width: 388px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"left\" width=\"388\">\n<tbody>\n<tr>\n<td align=\"left\" width=\"388\"><b><a href=\"https:\/\/x.com\/saastock?s=43\" style=\"font-family: Helvetica, Arial, san-serif; font-size: 14px; line-height: 18px; color: #292c2f; text-decoration: none\">SaaStock<\/a><\/b><\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><a href=\"https:\/\/x.com\/saastock?s=43\" style=\"font-family: Helvetica, Arial, san-serif; font-size: 14px; line-height: 18px; text-decoration: none; color: #7e8c98\">\u2066\u202a@SaaStock\u202c\u2069<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td valign=\"top\" width=\"20\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ea.twimg.com\/email\/self_serve\/media\/logo_twitter-1497383721365.png\" height=\"20\" width=\"24\" data-unique-identifier=\"\"><\/td>\n<\/tr>\n<tr>\n<td height=\"9\" colspan=\"4\" style=\"font-size: 0px; line-height: 0px\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ea.twimg.com\/self_serve\/media\/spacer_464x1-1582829598167.png\" width=\"464\" height=\"1\" data-unique-identifier=\"\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" style=\"font-family: Helvetica, Arial, san-serif; color: #292c2f; font-size: 18px; line-height: 24px; text-decoration: none\">\u201cHave humans do what humans do best, everything else is automated\u201d &#8211; Ashley Grech, CRO <a href=\"https:\/\/x.com\/Xero\">\u2066\u202a@Xero\u202c\u2069<\/a>, from her session with <a href=\"https:\/\/x.com\/alextheuma\">\u2066\u202a@alextheuma\u202c\u2069<\/a> on 5 Key Moments to Drive Revenue Growth &amp; Customer Retention &#x1f525;<\/p>\n<p><a href=\"https:\/\/x.com\/search?q=%23SaaStockUSA&#038;src=hash\">#SaaStockUSA<\/a> <a href=\"https:\/\/x.com\/search?q=%23SaaS&#038;src=hash\">#SaaS<\/a> <a href=\"https:\/\/x.com\/search?q=%23customerretention&#038;src=hash\">#customerretention<\/a> <a href=\"https:\/\/x.com\/search?q=%23growth&#038;src=hash\">#growth<\/a> <a href=\"https:\/\/t.co\/O6jFhPk6Bh\"><span>pic.twitter.com\/O6jFhPk6Bh<\/span><\/a><\/td>\n<\/tr>\n<tr>\n<td height=\"3\" colspan=\"4\" style=\"font-size: 0px; line-height: 0px\">&nbsp;<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\"><a href=\"https:\/\/x.com\/saastock\/status\/1790445980573200519?s=43&#038;t=NipKy21fekvPoZS5MA8-lQ\" style=\"font-family: Helvetica, Arial, san-serif; color: #667785; font-size: 14px; line-height: 18px; text-decoration: none\">5\/14\/24, 1:16\u202fPM<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td width=\"18\" style=\"font-size: 0px; line-height: 0px; min-width: 18px\">&nbsp;<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\" style=\"font-size: 0px; line-height: 0px\" height=\"12\">&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div dir=\"ltr\">\n<\/div>\n<p>\u201cHave humans do what humans do best, everything else is automated\u201d &#8211; Ashley Grech, CRO @Xero, from her session with @alextheuma on 5 Key Moments to Drive Revenue Growth &amp; Customer Retention<\/p><\/div>\n<div dir=\"ltr\">\n<\/div>\n<div dir=\"ltr\"><img decoding=\"async\" src=\"https:\/\/www.duck9.com\/wp-content\/uploads\/2024\/05\/image0-31.jpeg\" alt=\"image0.jpeg\">\n<\/div>\n<div>\n<\/div>\n<div>Five more key moments inside of duck 9<\/div>\n<p>(1) do things that don\u2019t scale, but have momentum<\/p>\n<div>\n<\/div>\n<div>(2) Unit economics<\/div>\n<div>Get into the mindset of six dollars in 50 Cent out<\/div>\n<div>\n<\/div>\n<div>Being profitable per unit<\/div>\n<div>\n<\/div>\n<div>This doesn\u2019t necessarily just mean unit per account\u2026 It could mean unit as conference as a unit<\/div>\n<div>\n<\/div>\n<div>It can also mean customer acquisition team as a unit<\/div>\n<div>It can also be a channel as a unit<\/div>\n<div>\n<\/div>\n<div>(3) revenue via Smart business modeling<\/div>\n<div>\n<\/div>\n<div>Engineering up a business model takes attention to detail<\/div>\n<div>\n<\/div>\n<div><img decoding=\"async\" src=\"https:\/\/www.duck9.com\/wp-content\/uploads\/2024\/05\/image1-23.jpeg\" alt=\"image1.jpeg\"><img decoding=\"async\" src=\"https:\/\/www.duck9.com\/wp-content\/uploads\/2024\/05\/image2-21-rotated.jpeg\" alt=\"image2.jpeg\"><img decoding=\"async\" src=\"https:\/\/www.duck9.com\/wp-content\/uploads\/2024\/05\/image3-19.jpeg\" alt=\"image3.jpeg\"><img decoding=\"async\" src=\"https:\/\/www.duck9.com\/wp-content\/uploads\/2024\/05\/image4-19.jpeg\" alt=\"image4.jpeg\"><img decoding=\"async\" src=\"https:\/\/www.duck9.com\/wp-content\/uploads\/2024\/05\/image5-17.jpeg\" alt=\"image5.jpeg\"><img decoding=\"async\" src=\"https:\/\/www.duck9.com\/wp-content\/uploads\/2024\/05\/image6-15-rotated.jpeg\" alt=\"image6.jpeg\"><img decoding=\"async\" src=\"https:\/\/www.duck9.com\/wp-content\/uploads\/2024\/05\/image7-12.jpeg\" alt=\"image7.jpeg\"><img decoding=\"async\" src=\"https:\/\/www.duck9.com\/wp-content\/uploads\/2024\/05\/image8-11.jpeg\" alt=\"image8.jpeg\"><img decoding=\"async\" src=\"https:\/\/www.duck9.com\/wp-content\/uploads\/2024\/05\/image9-2.png\" alt=\"image9.png\">\n<\/div>\n<div>\n<div dir=\"ltr\">\n<div dir=\"ltr\"><span style=\"background-color: rgba(255, 255, 255, 0)\">WordPress\u2019d from my personal iPhone,&nbsp;<\/span><span style=\"background-color: rgba(255, 255, 255, 0)\"><a href=\"tel:650-283-8008\" dir=\"ltr\" x-apple-data-detectors=\"true\" x-apple-data-detectors-type=\"telephone\" x-apple-data-detectors-result=\"1\">650-283-8008<\/a><\/span><span style=\"background-color: rgba(255, 255, 255, 0)\">, number that&nbsp;Steve Jobs texted me on<\/span><\/div>\n<div dir=\"ltr\"><span style=\"background-color: rgba(255, 255, 255, 0)\"><br \/>\n<\/span><\/div>\n<div dir=\"ltr\">\n<div><font color=\"#000000\"><span style=\"caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0)\">https:\/\/www.YouTube.com\/watch?v=ejeIz4EhoJ0<\/span><\/font><\/div>\n<div><span style=\"font-size: 13pt\"><br \/>\n<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; SaaStock \u2066\u202a@SaaStock\u202c\u2069 \u201cHave humans do what humans do best, everything else is automated\u201d &#8211; Ashley Grech, CRO \u2066\u202a@Xero\u202c\u2069, from her session with \u2066\u202a@alextheuma\u202c\u2069 on 5 Key Moments to Drive Revenue Growth &amp; Customer Retention &#x1f525; #SaaStockUSA #SaaS #customerretention #growth pic.twitter.com\/O6jFhPk6Bh &nbsp; 5\/14\/24, 1:16\u202fPM &nbsp; &nbsp; \u201cHave humans do what humans do best, everything [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":26238,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-26237","post","type-post","status-publish","format-standard","hentry","category-stanford-entrepreneurship"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/posts\/26237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/comments?post=26237"}],"version-history":[{"count":1,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/posts\/26237\/revisions"}],"predecessor-version":[{"id":26316,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/posts\/26237\/revisions\/26316"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/media\/26238"}],"wp:attachment":[{"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/media?parent=26237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/categories?post=26237"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/tags?post=26237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}