{"id":9916,"date":"2017-04-06T10:32:11","date_gmt":"2017-04-06T14:32:11","guid":{"rendered":"https:\/\/www.duck9.com\/?p=9916"},"modified":"2017-04-07T20:31:04","modified_gmt":"2017-04-08T00:31:04","slug":"customer-service-via-social-media-is-about-taking-your-lumps","status":"publish","type":"post","link":"https:\/\/www.duck9.com\/blog\/customer-service-via-social-media-is-about-taking-your-lumps\/","title":{"rendered":"Customer Service Via Social Media Is About Taking Your Lumps"},"content":{"rendered":"

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By Larry Chiang<\/p>\n

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Social media is reaching banking. <\/p>\n

Social media is often about complaining at banks’ treatment of us as consumers. So, as bankers on social media, we should be taking our lumps. <\/p>\n

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<\/td>\nChristine Hamilton (@raebansss<\/a>)<\/b><\/td>\n<\/tr>\n
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4\/4\/17, 6:50 AM<\/a><\/div>\n
Your competitors can never take away your customer experience #BankSocial<\/a> #hugyourhaters<\/a> pic.twitter.com\/jW0RKb1kND<\/span><\/a><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/div>\n\"image3.JPG\" Photo credit, Christine Hamilton\n<\/div>\n
Out-care your competition in the real world and social media
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<\/span><\/td>\n#BankSocial (@banksocialconf<\/a>)<\/b><\/td>\n<\/tr>\n
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4\/4\/17, 6:05 AM<\/font><\/a><\/div>\n
How you handle your problem customers makes the difference. #hugYourHaters<\/a> #banksocial<\/a> @jaybaer<\/a> pic.twitter.com\/zCRIGiYlV3<\/a><\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n


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<\/span><\/td>\nJay Baer (@jaybaer<\/a>)<\/b><\/td>\n<\/tr>\n
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4\/4\/17, 12:20 PM<\/font><\/a><\/div>\n
Thanks for an amazing time #BankSocial<\/a> (Hug Your Monkey)! pic.twitter.com\/7NVNxYoXG7<\/a><\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n


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Hug Your Monkey is meant to knowledge activate <\/span>#hugYourHaters<\/a><\/font><\/div>\n
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UPDATE<\/div>\n
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 Larry Chiang (@LarryChiang)<\/div>\n
4\/6\/17, 6:48 AM<\/div>\n
Your paying clients aren’t going to coddle you like you’re on #TheFarm. They’re not doing “2 positives & a negative”. Clients just aire negs <\/div>\n
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By Larry Chiang Social media is reaching banking.  Social media is often about complaining at banks’ treatment of us as consumers. So, as bankers on social media, we should be taking our lumps.  Christine Hamilton (@raebansss) 4\/4\/17, 6:50 AM Your competitors can never take away your customer experience #BankSocial #hugyourhaters pic.twitter.com\/jW0RKb1kND Out-care your competition in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[],"class_list":["post-9916","post","type-post","status-publish","format-standard","hentry","category-cs-183-customer-service"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/posts\/9916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/comments?post=9916"}],"version-history":[{"count":0,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/posts\/9916\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/media?parent=9916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/categories?post=9916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.duck9.com\/blog\/wp-json\/wp\/v2\/tags?post=9916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}