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In The Media

Customer Service Via Social Media Is About Taking Your Lumps

by Larry Chiang on April 6, 2017

By Larry Chiang

Social media is reaching banking. 

Social media is often about complaining at banks’ treatment of us as consumers. So, as bankers on social media, we should be taking our lumps. 

Christine Hamilton (@raebansss)
Your competitors can never take away your customer experience #BankSocial #hugyourhaters
image3.JPG Photo credit, Christine Hamilton
Out-care your competition in the real world and social media
#BankSocial (@banksocialconf)
How you handle your problem customers makes the difference. #hugYourHaters #banksocial @jaybaer


Jay Baer (@jaybaer)
Thanks for an amazing time #BankSocial (Hug Your Monkey)!


Hug Your Monkey is meant to knowledge activate #hugYourHaters
 Larry Chiang (@LarryChiang)
4/6/17, 6:48 AM
Your paying clients aren’t going to coddle you like you’re on #TheFarm. They’re not doing “2 positives & a negative”. Clients just aire negs 

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