UPDATE: Thx to Hearsay for hosting and taking care of so many details
By Larry Chiang
I enjoy hacking.
Here is the NPS (net promoter score) hack that I am pattern recognizing from Kenneth Lin and Clara Shih
.@nwintroub & @kennethlin on innovation in #fintech, short-term rev vs long-term value creation #hearsaysummit pic.twitter.com/5L8HAG1Qzp
— Erin Lantz (@Erin_Lantz) May 5, 2016
So, if you delay corporate profit’s short-term gratification…
Meagan @mherf, Ken @kennethlin‘s good at NPS hacking. He helped Mike. #HearsaySummit https://t.co/xvqF1DxHI0 pic.twitter.com/2MTHaZrBEF — Larry Chiang (@LarryChiang) May 5, 2016
Lol, Clara Shih’s good at NPS hacking too. Figures bc she’s very Stanford engineering-ly #HearsaySummit https://t.co/26lG3v8aUd
— Larry Chiang (@LarryChiang) May 5, 2016
Clara Shih is an alum of Stanford Engineering.
Frequent advisor touch points are greatest predictor of client NPS @clarashih #HearsaySummit
— Elyse Hackney (@elysehackney) May 5, 2016
Lol, Clara Shih’s good at NPS hacking too. Figures bc she’s very Stanford engineering-ly #HearsaySummit https://t.co/26lG3v8aUd
— Larry Chiang (@LarryChiang) May 5, 2016
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