Collecting on a Pre-Paid Hotel Room You Paid With a Credit Card

	Larry Chiang (@LarryChiang)
5/27/17, 11:14 PM @Expedia I ended up getting into Palazzo. “Job Duties Dept” [aka third party bookings] claimed that Expedia didn’t fax them pic.twitter.com/1tCxru65M8

	Larry Chiang (@LarryChiang)
5/29/17, 11:27 AM 1 of 11. Countermeasures. What to do when the hotel is at 104% capacity and you booked Palazzo on Expedia. #ch11 twitter.com/larrychiang/st…

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	Larry Chiang (@LarryChiang)
5/29/17, 11:30 AM 2 of 11} Palazzo claimed they had zero reservation. pic.twitter.com/UZBCptuzOd

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	Larry Chiang (@LarryChiang)
5/29/17, 11:35 AM 3/11} It’s not a coincidence that both me and May L/Jessica C got our reservations cancelled. It was Palazzo [aka Venetian] protocol pic.twitter.com/Ks3xxQEsOS

The Palazzo Las Vegas

Dear Lawrence Chiang

Thank you for providing us feedback via Expedia Real-Time Feedback. I apologize for the challenge you encountered upon arrival. Please know that it is never our intention to cause any stress or inconvenience to you. I reviewed your reservation and I am so pleased that our Front Desk Team was able to check you in and provided a complimentary upgrade to a Siena suite. I hope that despite the initial challenge during your check in, your overall stay had been enjoyable.

Kind Regards

Liz Ozuna
Coordinator | Guest Relations
The Venetian | The Palazzo

I ended up getting into Palazzo. "Job Duties Dept" [aka third party bookings] claimed that Expedia didn't fax them pic.twitter.com/1tCxru65M8

— Larry Chiang (@LarryChiang) May 28, 2017