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5 Key Moments to Drive Revenue Growth & Customer Retention

by Larry Chiang on May 14, 2024

 
 
SaaStock
⁦‪@SaaStock‬⁩
“Have humans do what humans do best, everything else is automated” – Ashley Grech, CRO ⁦‪@Xero‬⁩, from her session with ⁦‪@alextheuma‬⁩ on 5 Key Moments to Drive Revenue Growth & Customer Retention 🔥

#SaaStockUSA #SaaS #customerretention #growth pic.twitter.com/O6jFhPk6Bh

 
5/14/24, 1:16 PM
 
 

“Have humans do what humans do best, everything else is automated” – Ashley Grech, CRO @Xero, from her session with @alextheuma on 5 Key Moments to Drive Revenue Growth & Customer Retention

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Five more key moments inside of duck 9

(1) do things that don’t scale, but have momentum

(2) Unit economics
Get into the mindset of six dollars in 50 Cent out
Being profitable per unit
This doesn’t necessarily just mean unit per account… It could mean unit as conference as a unit
It can also mean customer acquisition team as a unit
It can also be a channel as a unit
(3) revenue via Smart business modeling
Engineering up a business model takes attention to detail
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