WordPress’d from my personal iPhone, 650-283-8008, number that Steve Jobs texted me on
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I’ve sold on $eBay for nearly 10 years with 100% positive feedback and built an original automotive brand from the ground up.
Today I searched for one of my flagship products in an incognito browser… and couldn’t find my listings in the first 5+ pages. Instead, I found copycats selling knockoffs of my designs.
After digging in, I discovered my account is rated “Below Standard” because of 18 inventory cancellations out of 749 transactions (2.4%). Not because of unhappy customers. Not because of returns. Not because of negative feedback. My feedback is still 100%.
I called eBay support hoping someone could review the situation. The response was essentially, “There’s nothing we can do.”
That’s frustrating as a small business owner. Customer satisfaction, product quality, and a decade of reputation seem to matter less than a single metric crossing an arbitrary threshold.
Imagine what a marketplace could look like if it actually prioritized seller reputation, customer satisfaction, and original products while making it easier to deal with counterfeit and copycat listings.
That’s one of the reasons I’m excited about the potential of GameStop $GME acquiring eBay. More competition in marketplaces means sellers and buyers both win.
Small businesses deserve better.
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