By Larry Chiang
Collecting on a paid upgrade. It’s not often easy to collect on a debt/contractual obligation; Must know protocols and countermeasures.
[RELATED: See my post on collecting on a pre-paid Venetian hotel room]
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Chris Heuer (@chrisheuer) |
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Hey @united I paid you $500 + 30,000 miles for an upgrade (and you put me on standby list, and I didn’t get it) How do I get $ & miles back?
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Getting a refund is not automatic even though it should be.
Airlines hope for breakage
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Chris Heuer (@chrisheuer) |
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.@united one would think you would have contacted me or initiated refund already since you know I didn’t get it. Want cash not travel credit
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United (@united) |
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@chrisheuer Hey, Chris. We recommend filing this claim with Refunds so we can return these to you: bit.ly/1qsn6d7. ^AH
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Airlines hope for breakage which is where you do not follow up.
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Chris Heuer (@chrisheuer) |
Btw, the FTA_DOT can’t help you lol. They’re a government agency that oversees airlines in a similar way the FTC oversees credit bureaus. I bet no one is empowered to even read and reply to your tweet
<crickets>
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