Cresta AI Market Leaders Summit 2025

Cresta AI Market Leaders Summit at Four Seasons Austin

November 4–5, 2025

executive summit for CX, AI, and revenue leaders)

November 4, 2025 – Day 1: Strategic Vision & AI Leadership

7:30–8:30 AM – Registration & Executive Breakfast (Congress Avenue Foyer)

Informal networking with Cresta executives; early insights from the $125M Series D and 2025 roadmap.

8:30–9:00 AM – Welcome Keynote: “AI as the New Revenue Engine in Contact Centers” (Four Seasons Ballroom)

Speaker: Cresta CEO Sean Yoon. Highlights real-time AI adoption trends (up 40% YoY) and Forrester Wave leadership validation.

9:00–10:00 AM – Plenary Panel: “Forrester Leaders’ Playbook: Real-Time AI for CX Excellence” (Four Seasons Ballroom)

Panelists: Forrester analyst, Porsche CX lead, Cresta product head. Topics: in-call coaching ROI, CCaaS integrations (Genesys, Five9).

10:00–10:30 AM – Coffee Break & Tech Demos (Pre-Function Area)

Hands-on demos of Cresta’s Signal AI platform and new voice analytics features.

10:30–11:30 AM – Breakout 1A: “Building AI-First Contact Center Teams” (Trinity Room)

HR leaders from CarMax discuss talent upskilling and agent retention using AI insights.

10:30–11:30 AM – Breakout 1B: “GenAI for Revenue Recovery in Calls” (Brazos Room)

Multi-client case studies on upsell detection and churn prediction in real time.

11:30 AM–12:30 PM – Networking Lunch: “CX Innovation Table Talks” (Veranda Ballroom)

Sponsored by Zoom; themed tables on omnichannel challenges and AI ROI.

12:30–1:30 PM – Fireside Chat: “From Startup to Unicorn: Cresta’s Journey” (Four Seasons Ballroom)

Cresta founder Vivek Ratnadurai interviewed by Sequoia partner on scaling, funding, and AI strategy.

1:30–2:30 PM – Panel: “Partner Ecosystem: Collaborating for AI Wins” (Four Seasons Ballroom)

Panelists: Genesys, Zoom, JP Morgan. Focus on joint solutions for omnichannel AI and data interoperability.

2:30–3:00 PM – Afternoon Break with Vendors (Pre-Function Area)

Live demos of analytics dashboards and integration workflows.

3:00–4:00 PM – Breakout 3A: “AI in Emerging Channels: Voice, Chat, Email” (Trinity Room)

Multimodal AI use cases and personalization at scale.

3:00–4:00 PM – Breakout 3B: “Sustainability in AI Contact Centers” (Brazos Room)

Energy-efficient models, green data practices, and ESG reporting.

4:00–5:00 PM – Closing Plenary: “2026 Roadmap: What’s Next for Conversation AI” (Four Seasons Ballroom)

Q&A with Cresta leadership; sneak peek at upcoming features like predictive coaching and virtual agent orchestration.

5:00–7:00 PM – Welcome Reception & Cocktails (Rooftop Terrace)

Austin skyline views, live music, and unstructured networking.