Preston Pysh on Verizon Account Hack Losing Sim Card

So @Verizon allowed a cyber attack on my wireless account today (40 minutes after I called and reported suspicious activity of an attempted SIM reset on my account).  I know it happened through their negligence because the Verizon rep I talked to on the phone told me the name of the employee that conducted the SIM swap…and I asked how the employee validated the user account, and they told me it was listed as an “employee bypass”.  Luckily I’ve been seeing all the post about this attack and I had all my other important accounts 2FA via SMS turned off and was instead using authentication apps (which Verizon doesn’t offer by the way).  But just remember, you’re only as safe as the employee that’s paid off or breaking the security protocols at your wireless phone provider.  Luckily I was able to get my SIM back to my number within 25 minutes after the swap.  After the swap-back occurred and I regained control of my number, I immediately got a text that the attacker was trying to reset my email password via SMS.  

Stay safe out there.  Update your passwords and use Authenticator apps instead of SMS 2FA if at all possible.  

Finally, Verizon is the worst!  Because even after warning them, and asking if there was a way to make the act of changing my SIM way more robust and difficult, they didn’t have any options and they also failed to follow their own authentication protocols (40 minutes after my call!)  Please share widely because this is a common theme happening to many people right now