• The post provides follow-up details on a March 20, 2026 Tesla Model Y purchase at PSS Auto in Norco, CA, where the buyer traded in a Ford F-150 but the dealership failed to pay off the loan to his credit union within California’s required 21 days.
• Video from the customer shows him calmly requesting proof of the payoff inside the dealership, after which staff allegedly knocked his phone away, used the N-word repeatedly, and initiated physical contact before he remained polite throughout the confrontation.
• The dealership responded by citing a “clerical error” and claiming documents were being provided, amid broader complaints that some dealers delay trade-in payoffs to earn temporary interest on the held funds.
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